Hello. I repaired my car at a service station, but they did not give me any documents confirming the work done. Now, a month later, tension roller sheared the bolt.

As a result, the valves on the engine were bent. Now we need to repair the engine. Please tell me how can I get compensation for poor-quality car repairs? What to do in such a situation? Thank you in advance.

Sincerely, Svetlana Romanova. Answer: Hello. To get started, contact a technical expert who will give an opinion on the causes and consequences of a car engine breakdown.

After that, with the conclusion of a technical expert and a lawyer, file a claim with a service station. Some documentation must have remained: closed work orders for workers and so on. When carrying out claim work, it will become clear about the possibility of filing a claim with the court and the prospect of satisfaction of claims. Don't procrastinate - go to a lawyer for help.

Answered by: Victoria Glushko

Car warranty repair

In order to understand what we are entitled to when repairing a car under warranty, you need to know the specifics of warranty repairs of individual parts of the car, parts, assemblies and assemblies. Basically, the conditions under which repairs are carried out under a car warranty differ little from manufacturer to manufacturer. So, the engine repair warranty has certain conditions that must be observed so that this warranty is not lost. This includes both compliance with the recommendations, rules for operating the engine, and timely completion of scheduled maintenance. The timing of maintenance and the addresses of service stations are indicated in the documentation for the car. Violation of these elementary requirements (for example, engine repair not in a service station) may result in the loss of the warranty (cancellation of the warranty). You should also be aware that the engine repair warranty is valid only when the fault of the manufacturer is proved in the defects found.

That is, the breakdown occurred due to the installation of low-quality and defective parts, mechanisms. And although by law the warranty period for installed new or repaired parts must be extended, in reality this essential aspect is separately stipulated in the contract. Be careful when buying.

Body repair warranty

On the body repair Again, the guarantee only applies if the defects paintwork or the body itself arose through the fault of the manufacturer (dealer), or were hidden at the time of the sale of the car. However, there is still a guarantee for body repairs. You need to look at the conditions of a particular seller or manufacturer. So, some manufacturers set a warranty period for coverage of 5 years or a mileage of 150,000 km, and for the absence of corrosion up to 10 years. In order not to lose the warranty on the paintwork, it is necessary, at each scheduled maintenance, not to forget about the inspection of the car and make sure that notes about this are made in the service book. Do not forget that there is a risk of scratching the car yourself. The pitfall here is that if the service station advised you to eliminate these scratches, but you refused, the warranty for the paintwork may also be lost.

In general, in order for a car to be repaired under warranty, it is necessary to strictly follow the instructions and recommendations even before it. It is possible that the car will not need repairs under warranty if the car is properly maintained.

Warranty for the performance of car repair work in Kiev

Our car service provides guarantees for the work carried out, the spare parts used, technical fluids and other goods.

For all work carried out by our mechanics, as well as spare parts purchased from us, we provide a guarantee of 6 months.

On the expendable materials covered by the manufacturer's warranty, which varies from 14 days to six months. For some categories of consumables, the factory warranty does not apply (certain types of filters, clamps, ties, etc.), however, we try to choose only proven suppliers.

For some types of equipment (HBO, acoustic systems, alarm systems and other electronics) a warranty is provided from 1 to 3 years, depending on the manufacturer. This information is indicated by the master-acceptor at the stage of preliminary calculation of the estimate for work on the car.

It is obligatory for the client to operate vehicle and all its elements, in accordance with the prescribed standards and in acceptable modes.

For example, after a major overhaul of the engine, it is necessary to observe an operating mode similar to the process of running in a new car, when the permissible engine speed is within 3000 rpm for 2000-3000 km.

Or when installing a speaker system with a subwoofer, spontaneous reconfiguration of the output power parameters from the amplifier is not allowed. This is fraught with failure of the speakers, which will no longer be covered by the warranty.

The warranty also does not cover cases when the car gets into an accident or is otherwise damaged (“fell into a hole in the road”, “ran into water”), as well as when there are cases of independent attempts to fix any technical problem in the car.

Spare parts provided by the owner of the car are not covered by the warranty from our car service. The warranty only covers installation/replacement work. Therefore, in the case when the installed spare part fails even through the fault of the manufacturer, the removal of the faulty one and the installation of a new one are paid additionally according to the tariffs of our service.

In this regard, advice: before buying on the market or somewhere else spare parts of unverified quality at an incomprehensible price, call us and ask about the cost of a similar spare part. In 99% of cases, spare parts offered by our service are cheaper and of higher quality. Moreover, we have a large number of certified analogues to original spare parts, many of which are not inferior in quality and are cheaper.

The remaining 1% is the possible personal methods (channels) of the car owner for the delivery of spare parts High Quality from abroad for your own car.

Our car service takes full responsibility for the work performed and the installed spare parts, therefore, in cases where, after the repair, there is any discomfort for the car owner of the vehicle that was under repair, he must immediately notify us on the same day and drive up for a timely diagnosing and troubleshooting a possible problem.

All technical fluids used in our car service have the necessary certificates of conformity and approvals.

Oils and lubricant compositions of TM "Nanoprotek" are produced using advanced technologies, have been checked and tested in various operating modes and have the necessary quality certificates, as well as a large number of written reviews and official tests from authoritative sources.

LPG equipment installed in our car service is covered by a guarantee from 1 to 3 years. In particular, HBO kits from the Italian manufacturer Zavoli (ZavOli) have a 3-year warranty without mileage limitation.

Installation of HBO is carried out by specialists trained abroad.

ERS Nanoprotec is the official service for the installation of Zavoli HBO in Kiev on the rights of Zavoli Gas Point.

Everyone regular customers of our service, a Service Book is issued, where all the work carried out is recorded, as well as recommendations are given.

We kindly request all vehicle owners, as well as responsible persons in corporate fleets, to promptly notify about breakdowns or arising technical problems with cars serviced in our service. We will promptly diagnose the malfunction and make repairs / replacements according to the warranty or post-warranty case.

The reputation, professionalism of the staff, and our brand as a whole, guarantees the performance of all work at a high level within the specified time frame. We guarantee that the spare parts, consumables, fluids and chemicals used by us are of high quality, and have approvals specifically for your car brand.

Many motorists are faced with the need to carry out one or another repair under warranty. Most often, there are no problems with this - and the dealer takes the car to his service station, and then returns it to the owner in good condition.

According to statistics, in most cases we are talking about minor breakdowns.

Of course dealership is interested in a good reputation, and it is more profitable for him to meekly carry out a small car repair “at his own expense” than, trying to “take out” extra money from a client, pass for a fraudster and lose new customers, which means much more money.
Things are somewhat different when something expensive, for example, an engine, has failed in a car.
There are often two main approaches here:
On the part of the seller - the desire by hook or by crook to shift the responsibility to the car owner: they say, he “fed” the wrong gasoline, did not change the oil on time, operated in difficult modes - all in deserts and swamps.
On the other hand, the buyer, seeing the warning lamp " check engine” or when they hear that the engine has begun to “troit”, they become stupefied with horror, stop thinking adequately and require the seller to immediately replace the faulty engine, sometimes the car itself.

What documents will be needed?

But the list of documents that must be provided to you after the warranty repair of the car engine is more extensive.

You should have in your hands:

1. acceptance certificate or application for repair indicating the date, mileage, reason for contacting
2. a diagnostic report with a description of the malfunction, its cause and conclusion - is this a warranty case
3. work order for carrying out warranty repair work
4. an act of work performed indicating the exact actual date of issue of the car to you.

All these documents - in the event of a defect in the future - will serve as a basis for you to demand this time the replacement of the car itself with all the compensation due, since the newly manifested defect acquires the status of "essential".

If for one reason or another you were denied warranty repair of the engine, require written confirmation of the refusal. If you do not agree with the refusal, you may have to decide the issue in court. The court will operate with the documents you have, and "words cannot be sewn to the case."

In any case, if you have friction with the dealer regarding warranty car repairs in general and engine repairs in particular, it will not be superfluous to enlist the support of legal professionals. Contact us - and experienced auto lawyers will help you protect your consumer rights guaranteed by law.

The car engine warranty is a warranty period set by the manufacturer, during which the car owner can make claims related to the discovery of manufacturing defects.

These may be requests for free repair engine under warranty, reimbursement for such repairs, a reduction in the value of the vehicle, or a refund for the vehicle/replacement.

You must be wondering:

What is the legal warranty for a car engine?

The warranty period for the engine, as well as for the entire car, is legally set by its manufacturer. The law does not provide that this should be a period of a certain duration.

This means that only the manufacturer of the car determines for how long he provides his warranty for it, or for its components, including the engine, that is, for how long the consumer can make claims related to defects.

From the point of view of the law, the warranty period for the engine / car may not be established by the manufacturer at all. The consumer's right to buy such a car or not.

If the warranty is not established, this does not mean at all that in the event of an engine breakdown, it will have to be repaired at its own expense, and the seller (manufacturer) does not bear any responsibility for it.

Want to know more?

To understand whether the seller (manufacturer) of the car should be responsible for the breakdown of the engine, you need to find out:

• Is there a warranty period for the engine/car at all?
• Is the duration of this period less than or more than 2 years
• When does the warranty expire?

And now the most important:

If the warranty for the engine or car has not been established by the manufacturer, or if it has already expired, then the car owner still has the right to present claims to the seller (manufacturer) of the car for defects. This is expressly provided for by law.

When does the engine warranty expire?

By law, the warranty period begins to run from the moment the goods are transferred to the buyer, however, the contract may provide for a different calculation of the period. Therefore, carefully read the contract of sale of the car.

“The warranty period of the goods, as well as its service life, is calculated from the day the goods are transferred to the consumer, unless otherwise provided by the contract. If it is impossible to determine the day of transfer, these terms are calculated from the date of manufacture of the goods. In cases where the moment of conclusion of the contract of sale and the moment of transfer of the goods to the consumer do not coincide, these terms are calculated from the day the goods are delivered to the consumer.

Clause 2, Article 19 of the Law of the Russian Federation "On Protection of Consumer Rights"

But this is important:

The seller may include in the contract a condition that the warranty period is calculated not from the date of transfer of the car to the buyer, but from the date of production, from the date of issue of the title of the car, or from some other moment.

In this case, even if you are the first owner, a situation may arise when, after buying a car, the warranty for it or for the engine will remain, for example, for two years instead of the three established by the manufacturer.

Since the engine is an integral part of the car and its separate transfer is not possible, the warranty period for the engine, even if it is set for a different duration than for the entire car, begins to run from the moment the car is handed over.

This does not apply to cases where the contract provided for a different procedure for calculating the warranty period.

You probably have a question:

Is the warranty period the same for the engine and for the entire vehicle?

The warranty period for the engine may differ from the warranty period for the entire vehicle. As a rule, these terms coincide, but this does not mean that it cannot be otherwise.

The engine is an integral part of the car. By law, the components of the car may be subject to a different warranty period than the car as a whole. Including, such a period may be less than for a car.

If the contract does not stipulate that the warranty period for the engine is shorter than for the entire vehicle, then in this case the warranty period for the engine is equal to the warranty period for the vehicle.

Here is what the law says if these terms are different:

“Warranty periods can be established for components and components of the main product. Warranty periods for components and components are calculated in the same manner as the warranty period for the main product.

The warranty periods for components and components of the goods are considered equal to the warranty period for the main product, unless otherwise provided by the contract. In the event that a warranty period of a shorter duration is established for a component product and an integral part of the product in the contract than the warranty period for the main product, the consumer has the right to make claims related to the shortcomings of the component product and the component part of the product, if they are discovered during the warranty period for the main product unless otherwise provided by the contract.

If a component product has a warranty period longer than the warranty period for the main product, the consumer has the right to make claims regarding the defects of the product, provided that the defects of the component product are discovered during the warranty period for this product, regardless of the expiration of the warranty period for the main product.

Clause 3, Article 19 of the Law of the Russian Federation "On Protection of Consumer Rights"

What is the conclusion?

Even if the engine has a shorter warranty period than the car, the car owner can still make legal claims during the warranty period for the car, unless otherwise provided by the contract.

In this case, if the manufacturer has established a longer warranty period for the engine than for the car, then claims related to engine defects can be presented even after the warranty period for the car has expired.

What should I do if the engine warranty is not installed or has expired?

To make it easier for you, we have described all the possible options.

Just find yours:

① Engine out of warranty

This means that nowhere in the documentation for the car, neither the manufacturer nor the seller announced the establishment of a guarantee for the entire car, or directly indicated the absence of a guarantee for the engine.

Not a problem!

In this case, within 2 years, the consumer has the right to present the seller or manufacturer with the requirements provided for in Article 18 of the consumer law.

The only difference:

In the event of a dispute about the cause of the breakdown, he himself must prove that the defect (or its causes) arose before the car was handed over to him.

Engine replacement under warranty

According to the regulations of most manufacturers, engine repairs are not carried out and in the event of a more or less significant breakdown, the engine is completely changed.

There are several important aspects here:

• The car buyer has no right to demand that the engine be replaced. Repair only
• In the event of an engine replacement, you can claim compensation for the loss of the vehicle's marketable value.
• The maximum allowable period for warranty repairs, established by Article 20 of the consumer law, does not begin to run from the moment a new engine is delivered, but from the moment when the car owner demanded repairs under warranty

What is the conclusion?

From a legal point of view, you cannot require the seller (manufacturer) to replace the engine under warranty. The decision to repair or replace the engine is made by the manufacturer.

The consumer demands to eliminate the defect he has discovered free of charge, and how technically this will happen is not his concern. It should result in the absence of a technical defect.

An exception may be cases when, at the initiative of the car owner or dealer (seller), manufacturer, an examination of the engine was carried out, and the expert concluded that the elimination of the defect is impossible or inappropriate and its replacement is required.

And more about money:

If, in connection with the replacement of the engine, there is a loss of the commodity value of the car (in the event of a subsequent sale, the value will be below the market), then you have the right to claim compensation for this amount as damages.

The amount of loss of the commodity value of the car is determined by conducting an appraisal examination.

Sample request letter for engine replacement or repair

Download a sample claim for replacement or repair of an engine in .doc format

To whom: ___________________________
(name, OGRN)
From ______________________________
(your full name)
The address:___________________________
(reply address)
Tel: ____________________________
(phone to contact you)

CLAIM
to replace or repair the engine

I am the owner of a car brand ____ model _____, VIN number _________________________________.

The warranty period for the car is set* by the manufacturer for 3 years or 100,000 km. mileage depending on which event occurs first.

At _____ km. run after 1 year and 3 months. During the warranty period, I found the following defect not specified by the seller in the car engine: ______________________________________________. (describe in detail the defect, how and under what conditions it manifests itself)

In connection with the discovery of an engine defect unspecified by the seller, I demand:

Within the minimum period objectively necessary to eliminate the defect, taking into account the commonly used method, eliminate the defect of the car engine that I discovered by repairing it free of charge or replacing it with a new one.

*If the warranty period has not been established or was less than two years and has already expired, or if two years have already passed since the car was handed over to you, then when making a claim, be sure to consult with a consumer rights lawyer.

date of
signature

Is it possible to replace or refund money for a car with a broken engine?

Yes. Can.

There are three options for a refund in connection with an engine breakdown:

1. The engine failure was discovered before the expiration of 15 days from the moment the car was handed over to the buyer. You can demand a refund for the car or its replacement. In this case, the significance of the breakdown does not matter.
2. Engine failure was discovered after 15 days from the date of delivery of the car. In this case, in order to replace or refund money for the car, the defect must be significant.
3. The dealer violated the period of warranty repair of the car.

The latter is an independent basis in order to demand a replacement car or a refund for it. It does not matter if the defect was significant or not. According to position Supreme Court RF, if the period of warranty repair is violated, this already indicates that the defect is significant, since it could not be eliminated within a reasonable time.

Therefore, issuing a car after a repair without the relevant documents containing the above information is illegal. If, after repairing the car, its owner is not given Required documents, it is advisable to refuse to receive it. In this case, the moment of the end of the repair period is the day of the actual issuance of the car. In addition, if the data on the terms of the repair in the documents on the warranty repair of the car do not coincide with the actual ones, it is necessary to require the provision of documents that correspond to reality. Return (replacement) of a low-quality car By virtue of the provisions of Part 1 of Article 18 of the Law, the return (replacement) of a car is possible in the following cases: 1) The presence of a significant defect in the car.

Consumer rights in car warranty repair

Attention

But if both sides insisted on checking, then they should share the costs equally;

• Presenting its spare parts and materials for repair, the service station is responsible for their quality.

The rights of the owner of a car when repairing vehicles in a car service So, you, as a consumer, have the right to provide you with car repair services, as well as demand that the deadlines be met. But besides this, you can also exercise other consumer rights. You can:

• Control the progress of repair work (you must not interfere in the process itself);

• Terminate the contract with the service station.

But at the same time, you are obliged to pay for all work performed.

Warranty period for car service

Often service center prescribes in the application for repair a clause on the extension of the repair period in the absence of spare parts. Do not sign such documents! Any attempts by a car dealership (service center) to delay the repair of a car, referring to difficulties with spare parts or other similar reasons, are illegal and are a gross violation of the provisions of part 1 of article 20 of the Law. Exceeding the specified period entails the responsibility of the seller (manufacturer, importer, authorized person) in the form of a penalty, the amount of which is 1% of the car price for each day of delay, up to the termination of the sales contract.
Repair completed. We accept the car and get the documents! When accepting a car from a service center, you should carefully inspect it and check the vehicle's performance before signing a car acceptance document.

Responsibilities for the quality of repairs and warranties

If the seller fails to fulfill his obligation for any reason, the owner of the car has the right to demand compensation for the costs associated with the delivery of the car to a car dealership or service center. Together with the car, it is also necessary to transfer the documents available for it to the service center: service book, technical passport, etc. When handing over a car for warranty repairs, you need to follow correct design documents.
At the time of the transfer of the vehicle, the car owner must be issued a document confirming the transfer of the car and containing information about the date of the consumer's appeal, about the shortcomings declared by the consumer, in particular, this may be an order-order and other similar document. It is desirable that this document should describe appearance of the car and all existing damages are indicated, and even better, take additional photos.

403 - access denied

Important

You need to know that in the event of a warranty repair of a car, the warranty period for it is extended for the entire period during which the car was not actually used. The specified period is calculated from the date of the consumer's request to eliminate the shortcomings of the car until the day the car is returned to the consumer. Unfortunately, the consumer does not have the right to demand the issuance of a "replacement" car for the period of repair, since the cars are included in the approved Decree of the Government of the Russian Federation of 01/19/1998 No.

No. 55 "List of durable goods that are not subject to the buyer's requirement to provide him free of charge for the period of repair or replacement of a similar product."

Information library on consumer protection

This must be done in the presence of an employee of the service center or car dealership. The most frequent violation of car dealerships and service centers is the refusal to issue documents on warranty repairs. You should be aware that when issuing a car after repair, the consumer is required to provide a document (a certificate of acceptance and transfer of work performed or another similar document) containing the following information about: 1) the date the consumer applied for a warranty repair; 2) the date the car was handed over for warranty repairs; 3) the date of the repair work with their description; 4) used spare parts (parts, materials); 5) date of issue of the vehicle to the consumer upon completion of the repair.

This requirement is enshrined in Part 3 of Article 20 of the Law.
The claim should describe in detail, for example, when and under what circumstances the consumer contacted the service center for warranty repairs, attach copies of all supporting documents he has (applications for work, work orders, receipts, etc.). The claim is either sent to the seller by Russian post by registered mail with a notification and a description of the attachment, or handed over personally at the seller's office with a mark of acceptance of the document. If the owner of the car does not receive a response from the seller to his claim or receives a refusal to satisfy the stated requirements, then he has the right to file a claim with the court.
In this case, he can demand not only, for example, the termination of the sales contract and the return of the money paid, but also the payment of a penalty, compensation for losses incurred, as well as compensation for non-pecuniary damage.
Requirements for steering: the change in effort on the steering wheel rim when turning the steered wheels in any direction should occur smoothly, without jerks and jamming in the steering mechanism, and total backlash in steering should not exceed the limit values ​​of GOST 25478; the maximum angle of rotation should only be limited by devices by design car; the presence and installation in the steering of parts with traces of residual deformation, cracks and other defects is not allowed; wheel must not have axial play; loosening of the fastening of the ball pins of the steering rods and the absence of cotter pins is not allowed; loosening of the nuts for fastening the tie rod ends is not allowed. 1.12.

Warranty for car engine repairs in a car service according to the law

Appeal ruling of the St. Petersburg City Court dated July 31, 2013, case No. 33-113778). We resolve the dispute The conflict between the car owner and the seller arises for various reasons. Often, a car dealership refuses warranty repairs, stating that a malfunction in a car declared by a consumer is not a warranty case: poor quality of gasoline, etc.

Info

As a result, the consumer is offered to make repairs at the expense of the buyer. Also one of common causes The dispute is the unwillingness of the car dealership to recognize the presence of a significant defect in the car and return the money for the car (make a replacement). In this case, the consumer needs to draw up a claim based on the above provisions of the law and send it to the seller.

This document is provided for the settlement of a legal dispute at the pre-trial stage.
In case of detection significant shortcomings of the work (service), the consumer has the right to present the contractor with a demand for the gratuitous elimination of deficiencies if he proves that the deficiencies arose before he accepted the result of the work (service) or for reasons that arose before that moment. This requirement may be brought if such defects are discovered after two years (five years in respect of real estate) from the date of acceptance of the result of the work (service), but within the service life established for the result of the work (service) or within ten years from the date of acceptance of the result of the work (service) by the consumer, if the service life is not set.

Repair diesel engines| Diagnostics of diesel engines | Maintenance engines | Diesel repair

Overhaul of diesel engines in Moscow

Engine overhaul is an event, the ultimate goal of which is to restore the original characteristics of the unit, demonstrating malfunctions. Overhaul of diesel engines in Moscow done by Motor-Help mechanics will help to return power plant former performance.

The need for overhaul

Signs You Need to Contact a Major Repair Service Company diesel engines in Moscow:

• Reduced traction;
• Oil waste;
• Knocks and other extraneous sounds;
• Increased fuel consumption;
• Atypical exhaust.

Providing assistance to the motor consists of disassembling, troubleshooting, processing and replacing parts that have become unusable. In the design of the unit, breakage is subject to:

• Head and cylinder block;
• Crankshaft;
• Crank mechanism;
• Elements of the cooling system;
• Other nodes.

The final list of components that need to be updated is determined by the results of the diagnostics. The company "Motor-Help" provides services overhaul and diagnostics of diesel engines in Moscow, Moscow region and other regions of the Russian Federation.

Overhaul stages

Comprehensive assistance in restoring the performance of a diesel engine is carried out in several stages:

1. Removing the engine. At this stage, specialists perform a large number of operations in accordance with the instructions and technological maps specific unit. To carry out work, the engine must be in limbo; for this, devices that ensure its performance are disconnected.
2. Disassembly. The process takes place in strict accordance with the manufacturer's instructions. This phase requires the professional knowledge and skills of a minder, special tools and attention to detail.
3. Troubleshooting. During the event, damage to the elements, the degree of their maintainability, as well as the reasons for which they were formed, are revealed. This not only allows you to understand which parts need to be replaced, but also to fix the problems that cause problems.
4. Repair and replacement of damaged nodes. According to the results of troubleshooting, the specialist performs one of two or both types of work.
5. Assembly and installation. The process takes place in the reverse order of disassembly and removal, using technical sheets.