Engine warranty repair. Car engine warranty. Warranty for the performance of car repair work in Kiev

All diagnostic measures and work to eliminate defects are carried out quickly and efficiently. If the breakdown occurred through our fault, the repair and installation of new parts is carried out at our expense. What is not covered by the warranty Warranty for overhaul engine does not apply if you have not fulfilled the terms of the contract or are in one of the following situations:

used low-quality fuel and little, which does not apply to the recommended fluids for filling into a car from the manufacturer;
got into an accident where the engine was damaged mechanically;
did not comply with the requirements for the timeliness of the passage of maintenance;
decided on their own to improve the motor or repair it.

Tip: To get a free warranty ICE repair, in case of any breakdowns or defects in the operation of the motor, immediately contact our car service for diagnostics and repair.

Legal overhaul warranty

So, you have found an engine problem and you need to return the car for warranty repair. What are your actions? First of all, you need to collect all the documents that are required in a similar situation:

Find your service book.

Online publication "Kola Nickel" Every motorist knows that sooner or later the car begins to "mope". In this case, they go to a service center, give the car for repair, if the car is still under warranty, then the repair is performed free of charge.

Well, if the breakdown is minor, it is not very expensive for the dealer. Moreover, each seller strives to maintain his reputation.

Therefore, it does not complicate the life of either himself or the owners of the car. But again, this is the case in the presence of small breakdowns.

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Important

Most service stations define a guarantee for their work with a mileage of 20-40 thousand kilometers, considering that the working life of the engine, at the same time, will be much longer. However, there is one caveat here. Workshops that approach their work responsibly provide not only a guarantee for the work, but also provide a service for monitoring the repaired engine.

Attention

For example, from time to time, such workshops perform warranty maintenance. Passage marks Maintenance are put in the document, which is issued after the repair to the client.

But as for those workshops that "guarantee" 100 thousand km of trouble-free operation of the engine, they most likely do not guarantee absolutely nothing.

What is the warranty period for engine overhaul

Warranty periods The law specifies only the minimum warranty periods that must be specified in the contract: they should not be less than a year from the date of acceptance of the object. Otherwise, the customer may file a claim.
Is there a guarantee for construction work under the law Contents

What is the warranty for repairs? car engine?
Documents provided after the repair of components under the warranty service agreement

What is the warranty for car engine repairs? When the owner of the car has a suspicion of an engine malfunction and he contacts the seller, the situation can develop in two ways:

seller actions. Any dealer understands that engine repair is one of the most expensive warranty repairs.

Warranty period of the repaired engine

The time period during which, according to the contractor, the object will comply with all the conditions of the signed contract, is the warranty period. Article 755 "Quality assurance in the construction contract" defines the legal relationship between the contractor and the customer. He will have to conduct an independent examination, and at his own expense.
The Contractor shall not be liable for a defect in the event of:

normal wear and tear of the object;
if the object was misused;
if the repair of the object, which was made by the customer, was of inadequate quality.

The warranty period provided for the objects of shared construction, except for technological equipment and engineering structures, is established by the contract and is not less than five years. The countdown starts from the date of acceptance of the object, and for technological equipment it is at least three years.

Guarantee for engine repair from service according to the law of the Russian Federation

It indicates the deadlines and, if they do not comply with the contractual ones, the reasons for this situation are specified. Such a letter is sent to the customer both at the initiative of the contractor and upon request. Zalivet.spb A similar situation is under the supervision of the Town Planning Code, the law "On the Protection of Consumer Rights" and several articles of the Civil Code of the Russian Federation:

Article 754: "On the responsibility of the contractor to the customer."
Article 755: "On the guarantee of the quality of construction work."
Article 756: "On the timing of the detection of marriage in construction work."

It is important to know: the developer is responsible not only for his own work, but also for the installation of individual parts, as well as for low-quality building materials.
If a marriage of any size is found that has arisen through no fault of the customer, the contractor is obliged to correct it free of charge.

Difficult situation with engine warranty repair

Home » Engine Repair Warranty Car engine repair warranty is an integral part of restoration work power unit to factory standards. In our auto repair shop ADVS AUTO, for all work with internal combustion engines, a six-month warranty period is provided, which includes all possible faults at correct operation vehicle.

At the same time, the mileage for 6 months of guarantees does not matter. What warranty service is provided for We care about our reputation and are confident in the skill of our car service specialists, so the warranty covers all types of engine breakdowns that occurred through no fault of the owner.

For example, re-formed increased consumption oil or there was an extraneous sound from under the hood while driving. Any warranty case is considered on the day of application.

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What is the warranty for car engine repairs?

In the event that the owner begins to suspect that the purchased engine is faulty, you should contact the seller.

Attention! In this case, the situation can develop in several ways:

Each seller understands that the engine is one of the most costly items to be repaired. Therefore, when the owner of the car contacts the service for the repair of a part, the service station takes a lot of grounds for refusing to service the buyer. Perhaps the service will indicate that the problems that have arisen are directly related to the operation procedure by the owner of the car. The service uses the following reasons when refusing to accept a car for repairs: the owner misused the car, used poor quality fuel that caused problems, the owner did not submit the car to the service station for inspection;
The buyer, having discovered a malfunction in the engine during operation, immediately seeks a service or official dealer to repair or replace a part. Sometimes the first requirement that the owner of the car makes is a replacement. Remember, a car is replaced only if defects are found in the car no later than 15 days from the date of purchase;
Refunds are made only if there is a serious defect and the service station exceeds the established period of warranty repairs (by law no longer than 45 days). The owner also has the right to demand payment of funds in the event that he is deprived of the opportunity to use the car for 30 days each year.

Some owners immediately insist that the identified defect has the status of a significant one, without having sufficient arguments for this.

Remember, when the owner has identified problems with the engine, but the cost of repairing this problem does not exceed the cost of the vehicle itself, you can only count on obtaining warranty repairs.

Rights and obligations during repair work

Please note! A person who applied for a service or a service station for work related to warranty service, has the following list of rights:

Refuse to receive any service that was not previously agreed by the parties. When the station provides services not covered by the agreement, the consumer has the right to refuse to pay for these services;
Additional details or services cannot be imposed by the station. Such actions are a violation of the law;
When the owner has submitted parts or components for repair that do not meet the established quality or cannot be used in the repair, service representatives are obliged to inform the owner of the car about this. If information about this was not transferred to the owner, and in the process of further use of the vehicle, damage was caused to the owner, then the responsibility for such damage is imposed on the service station. On the other hand, when information about this was transferred to the owner, but the owner insisted on the need to use these details, the station has the right to terminate the service agreement and demand payment of the costs incurred by the station;
When during the repair service service employees have identified other defects that make the operation of the vehicle unsafe, service representatives are required to inform the owner of the car about this. If, after receiving information about the identified shortcomings, the owner refused to eliminate them, then the station is obliged to indicate the identified shortcomings in the documents. Such an entry must be confirmed by the signature of the representative of the service station and the owner of the car;
Before carrying out repairs, the owner of the car has the right to demand an estimate for the upcoming work. This estimate is part of an agreement between the plant and the owner. The prepared estimate is supported by the signatures of the owner and representative service center. Remember, when the estimate does not indicate that the cost of the work has the status of an estimate, according to the provisions of the law, such a cost is recognized as a fixed one. On the other hand, such an increase is still subject to agreement with the owner of the car.

When the car owner does not intend to increase the cost of work, the service has the right to terminate the agreement and demand payment for those expenses that were actually incurred:

The deadlines that have been agreed between the owner of the vehicle and the service must be observed;
The service station provides a certificate for each part that has been replaced or repaired;
Parts that are out of order and replaced in the process of performing work are transferred to the owner of the car;
When spare parts and accessories are provided by the owner for repair, the service station employee is obliged to submit a report on the use of these parts. The balance is transferred back to the owner;
If, after receiving the car from the service, the owner is not satisfied with the quality of the work performed, then he has the right to contact an independent specialist to determine the quality of the repair. When such an examination is carried out in accordance with the requirements of the law, it may become the basis for the payment of compensation by the plant;
Service station employees are required to be responsible for the quality of components and spare parts that are used in the repair process, except in cases where the parts themselves are provided by the owner of the vehicle.

Attention! Our qualified lawyers will assist you free of charge and around the clock on any issues.

What are the rights of a car owner?

A person who applied to a service station has the right to receive services aimed at repairing the vehicle. The quality of the services provided must be in accordance with the law.

In the process of receiving the service, the person has the right to:

Monitor the progress of repair work, while not interfering with the procedure itself;
Terminate the vehicle repair agreement unilaterally. In this case, the person is obliged to reimburse the costs that the service actually incurred during the repair of the car.

Important! Pay attention to the following aspects:

The consumer is not obliged to pay for those works that were not previously agreed with him in the prescribed manner;
After the work is completed, the vehicle is transferred to its owner;
The owner has the right to check how well the work was done by the service station;
If there are deficiencies in the work that was carried out at the service, contact an authorized representative of the service station to eliminate the deficiencies that were identified;
If there are claims to the work performed, the consumer has the right to file a claim with a list of such claims;
If, after the repair, the owner has revealed hidden defects, then he has the right to file a written claim for the identification of these defects;
If the car receives additional damage as a result of the actions of the guilty employees of the service station, the owner has the right to demand compensation for the damage or the provision of the same vehicle. To perform these actions, the service station is given no more than 3 days. If the provision of such a car is impossible, then the management of the service station is obliged to pay twice the cost of the car;
When the results of the repair are in doubt, the owner has the right to organize an independent technical expertise. When conducting such an examination, the costs are initially borne by the customer, that is, the owner of the vehicle. If after the study it becomes obvious that the repair was of poor quality, then the person has the right to apply to the court, claiming not only the need for high-quality repairs, but also the costs associated with paying for an independent expert opinion.

When the deadlines for the repair were not met, the person has the right to demand a penalty.

Watch the video. Engine replacement under warranty:

Algorithm of actions in case of problems with the car engine

So, after detecting deficiencies in the operation of the engine, you should transfer the car for warranty repairs. To contact the service, you must prepare a certain list of documents.

Among them is a service book. This book lists all dates. technical inspection. Remember that the consumer is under no obligation to prove to the dealer that he is entitled to receive a free repair. Remember, when an inspection is completed at a service station that is not licensed by the dealer, the consumer may be denied free warranty service.

Documents provided after the repair of components under the warranty service agreement

After the consumer has given the car to the service and is waiting for its return, you must remember the following.

First of all, in the service, you should carefully read the list of documents that are issued after the repair work.

Attention! Such documents are:

The act on the basis of which the car was accepted and transferred to the service. The act must indicate the date of transfer of the car, its mileage and grounds for repair;
After the car has been diagnosed, the information is entered into the inspection report;
Work order, on the basis of which repair work;
A report that will contain information about the work carried out.

Remember that the act must be indicated when the car was transferred back to the owner after the service.

Such a package of issued documentary information should be kept. If in the future there will be defects in the operation of the engine, the consumer will be able to receive warranty service for them.

When, after the service, the car again has problems, this will be the basis for replacing the car. In the event that the breakdown is recognized as significant, the consumer has the right to receive compensation.

In the event that warranty service is required by law, you should contact the dealer in writing to confirm such right.

Upon receipt of such confirmation, the consumer will have the right to apply to the court for the protection of his violated right. Please note that if you need a service repair, you should contact a lawyer in this area.

Warranty period for completed repairs

When the vehicle engine has been brought back to normal, it is necessary to make sure that the service has issued a guarantee to the consumer.

Please note! Every engine is subject to wear. After a major overhaul, such an engine can break down much more often than before. When the owner drove the car no more than 15,000 km, breakdowns should not often occur.

The warranty for a repaired engine is set not in years, but in kilometers. As a rule, such a mileage cannot be more than 40,000 kilometers.

Sometimes it happens that service employees not only establish a guarantee for the engine, but also observe the operation of the engine periodically. When such a service is rendered, a note about this is subsequently made in the transmitted documentary information.

Remember, when services give a guarantee of up to 100,000 mileage, you should carefully consider this, because in this case they are trying to deceive the client.

In what cases can a repair be denied?

The law provides for cases when the salon has the right to refuse warranty repairs.

Please note! The law provides for the following grounds for refusal:

failure to undergo scheduled maintenance in a service that has not received an official dealer license;
improper operation, which led to the occurrence of deficiencies.

An additional reason is cases when the vehicle has suffered mechanical damage in a traffic accident, guilty actions of third parties or emergency situations.

Violation of the warranty period

Violations of the terms that are set aside for carrying out work related to the warranty service of the vehicle are:

Exceeding the minimum period that is objectively necessary in order to eliminate defects;
Failure to comply with the deadline.

Attention! When the service is delayed and the deadline is not met, the consumer has the right to:

Demand to pay a penalty, the amount of which is % of the value of the vehicle for each day of delay;
Require replacement of the vehicle with the same vehicle or return the money that was paid when buying a car;
Demand compensation for non-pecuniary damage that is associated with the inconvenience caused;
Demand compensation for losses incurred by the consumer due to non-compliance with the terms of repair of the vehicle.

If the consumer goes to court, it is possible that a fine will be imposed on the salon. In addition to reimbursement of expenses incurred by the person, the judicial authority will oblige the company to pay a fine, which is equal to half the cost of the car.

Service centers interpret the rules under which the warranty repair of a car falls, in different ways. For a speedy repair, it is useful to know your rights and obligations of the contractor.

Warranty and law

It is better for car owners to have all relations with those who sold the car to them: they are the ones who, according to the law, are “obligated” to the buyer. The service itself, from a legislative point of view, does not take warranty obligations for, therefore it is difficult to hold it accountable.

Under consumer protection law, automakers are required to keep their products running for as long as contractually or legally warranted. The treaty should repeat the legislative norms or improve them, but not vice versa.

Rules for vehicle warranty repairs and conditions that invalidate such services can be found in service book compiled by the automaker. These terms and conditions for repairing a car under warranty differ from manufacturer to manufacturer.

Loss of the right to a free repair

Dealers cannot “withdraw from the guarantee”: it is not in their power to reduce the range of obligations assumed by manufacturers. However, in a particular case, a refusal to guarantee car repairs is possible for serious reasons. Until the free period has ended, the seller, service, dealership or other organization must fulfill their obligations for free repairs if they do not have a third-party expert opinion on the fault of the buyer or third parties (for example, due to an accident). In all other cases, the obligation applies to all parts under warranty, unless their normal wear and tear is proven.

Document flow

If malfunctions occur during the period of their free elimination, a written application must be submitted to the seller with their detailed description and demand immediate removal without compensation. You must leave a copy with a signature on receipt with the position of a representative of the center and its seal. Another copy can be sent by registered mail with notification. Repair terms warranty car are counted from the receipt of the appeal, and not from the moment when the master directly proceeds to troubleshoot.

When giving a car for repair under warranty, do not forget to get an acceptance certificate or a replacement document with a detailed description of its condition, signature and seal.

After returning from the service, they must issue a document with the dates of circulation, transfer of the vehicle, elimination of its shortcomings with their description, information on the replacement of parts, use of materials with the date of return from the service.

Upon receipt of the car, carefully inspect it. If external damage is found, enter them in the acceptance certificate or a document replacing it. Check all troubleshooting. If they appear while driving, ask for a test drive with a dealer. If a part, even not very significant ones, has not been eliminated, demand and only after that sign the act or work order.

When handing over the car for repair, you must obtain an acceptance certificate

Dates and periods

The first important period after the purchase of a vehicle is 15 days from its sale. At this time, you can not only demand the correction of detected defects, but exchange the car for another or demand it. Of course, if we are not talking about something very small, like a burnt out light bulb. parking lights. If something happens or is discovered after these 15 days, it is no longer legally possible to exchange. If the vehicle is not repaired within 45 days, the car owner must pay a penalty - 1% of its value per day of delay.

Dealers know all this. In order to avoid unpleasant consequences for the salon, they can talk about acceptance for repairs under the car warranty, and write down what was accepted for diagnostics. In addition, dealers can pull due to the lack of necessary spare parts. As a rule, they have spare parts for suspensions, stabilizer struts, shock absorbers, springs, and other frequently breaking parts and assemblies. But spare parts for engines or gearboxes (at least mechanical, at least automatic) are often not available in warehouses, because they are considered reliable and do not cause any special problems. If a dealer or an authorized service center does not have the necessary spare parts, they are received along the whole chain - from an order at a car factory and shipment. In addition, the center can be loaded with work.

Therefore, when handing over a car, it is important to make sure what the purpose of the transfer of the vehicle is listed in the documents. To do this, you need to write a claim in two copies with a detailed description of the reason for filing a request to eliminate the described free of charge. On one, you need to get a receipt on acceptance (seal is optional). If suddenly everyone categorically refuses to sign the paper, the vehicle can stay for 2-3 months “on diagnostics”, but no one will owe anything. Therefore, if no one signs the claim, it is better to return. If you had to pay for a tow truck, then a new claim should require damages with a copy of the receipts for paying for the tow truck services. The claim with the inventory must be sent to the seller by registered mail with acknowledgment of receipt. This can be evidence that the claim was in court.

Claims for car warranty repairs and other claims for the protection of the consumer rights of the car owner are filed at his location. Claims up to 1 million rubles are not subject to state duty, claims over 1 million rubles must include a requirement to reimburse both the cost of correction, as well as a penalty and compensation for causing moral harm.

Reasons for refusing free repair

Common reasons for failures include late or ignoring the first or any other maintenance at an authorized service center, any repair or maintenance outside of such service centers, violation or failure to follow instructions or violation of prohibitions, even theoretically fraught with a malfunction, installation of a part or equipment that is not certified manufacturers, traffic accidents, damage by natural disasters, illegal actions of third parties, in which components, assemblies or the entire machine were disabled, operation in difficult climatic conditions. For example, in case of high humidity, flooded roads, etc. Pledge of loyalty dealer center when demanding the fulfillment of his obligations - the passage of maintenance during the planned periods established in the service book.

How to deal with rejection?

If the warranty repair of the car was refused, you can start with a claim to the management of the service center. If it does not help, you can write to the distributor who is fully responsible for the quality of customer service. The next instance is the manufacturing plant, for which reputation is important. Although factory lawyers can redirect the claim to a lower organization, that is, a dealer.

Car clubs and car communities such as car forums can have a big impact on dealer disputes. Even more salons are afraid of the media. If you see a clear violation of your rights and / or a low level of service, etc., nothing prevents you from writing to forums, sites that collect reviews about various companies, first notifying the dealer (perhaps this will be enough, you won’t have to write anything).

Owner's rights

If a deadline is not set by the agreement, everything must be eliminated in the minimum time necessary for this. When accepting a car, dealers (car services) can indicate in small print a period of 45 days. This must be crossed out and required to be written that it will be done in accordance with Art. 20 of the Federal Law of the Russian Federation on STD, that is, immediately. If it is established for more than 45 days, the agreement will not be valid, as contrary to Art. 16 of the same law (conditions of contracts that are contrary to law are considered invalid). The same art. 20 says that the lack of spare parts and the like cannot serve as a basis for delaying the repair of the car. If the seller is an authorized organization that has the ability to provide warranty services, he can set a period of 45 days in advance in the sales contract. This will be valid if the vehicle is repaired free of charge by the seller and not by another official dealer.

If the seller failed to cope within 45 days, the buyer can demand not only a penalty, but also a refund or an exchange of the car. The claim must indicate that the requirement for troubleshooting has not been met, therefore, according to Art. 18 of the RFP, a new one is put forward. The seller will have 10 days to return the money or 21 days to exchange. If you file a claim correctly, the likelihood of eliminating deficiencies in the prescribed 45 days can increase many times over.

The buyer has the right to get his money back if the identified defect or malfunction is “significant”. "Materiality" must be recognized by the seller, however it is determined automatically if they recur after elimination. In addition, they are required to return the money if the car was repaired for more than 30 days every year during the warranty period.

The list of components and assemblies of the machine that can be repaired free of charge is also limited. They do not include, for example, candles, lamps, other expendable materials. The older the vehicle, the more mechanisms and assemblies lose the right to free repair: the terms here differ for different components and parts.

The warranty is extended for the entire time when the machine was not used, that is, for the period of elimination of defects. The extension is calculated from the time of the appeal with the requirement to eliminate the malfunctions until the car is returned to the consumer.

According to paragraph 7 of Art. 18 of the Federal Law on RFP, the delivery of large-sized and weighing more than 5 kg goods to the seller for repair under warranty must be provided by and at the expense of the seller. The car owner can deliver the car himself and get a refund of the tow truck payment in a pre-trial order.

It happens that motorists are offered to first undergo a paid diagnostics. This is illegal: no one has the right to impose paid services. The Vehicle Warranty Law requires dealers to carry out free check quality.

The car owner does not have the right to issue a “replacement” vehicle for the period of repair: the cars are included in the corresponding list of goods to which this possibility does not apply.

What happens in a situation when an important component of the car, for example, a motor, fails. In this case, the procedure for obtaining warranty repairs will not be as easy as we would like. Warranty period for repairs under the law Is the roof leaking? Start solving the problem right now. Fill out the form and our website will automatically generate an appeal and send it on your behalf to the Housing Inspectorate and the Administration of St. Petersburg. Report a leak At the end of 2006, the roof was overhauled on our house. Actually, after this so-called overhaul, all the problems began, as in other things and for most. When contacting the management company (LLC "Zhilkomservis No. 2 of the Central District") to the general director, the answer was received that since the beginning of 2009 LLC ZHKS No. 2 belongs to LLC PromInvest and everything that happened before that does not bother them.

Legal overhaul warranty

Duration of guarantee for construction work under the law The guarantee for construction work under the Civil Code is prescribed by articles 722 and 755. They indicate the following aspects:

the presence of a warranty period implies that the object retains the prescribed quality standards for its entire time;
if the concluded contract does not imply a different provision, then the quality requirements apply to the entire object as a whole;
quality standards are achieved and guaranteed by the contractor, he is also responsible for all production failures;
defects found must be reported by the customer within a reasonable time, and the warranty period shall be extended for the period until the defects have been rectified.

The terms of warranty service for construction work must be provided for by the contract concluded between the customer and the construction contractor.

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Attention

Therefore, when such a situation arises, he begins to make a lot of attempts to “get out” of such repairs. Guarantee for installation and construction work according to the law Compliance with the quality of services provided by the contractor is also noted in the agreement, and if this moment is missed, then you should rely rules for such activities. The concept of a guarantee for construction services is spelled out in Article 754 of the Civil Code of the Russian Federation. A guarantee for installation work by law, as well as for other types of activities in construction, implies that the contractor is responsible for the quality of the services provided, based on the norms and rules provided for in the documentation, and which are binding on both parties.

What is the warranty period for engine overhaul

Categories
Consumer rights Protection

Can I get a refund for an additional warranty on the phone if the repair requires payment?
Is it possible to return the cost of the purchased additional warranty for the phone when it is returned?

You can get an answer faster if you call the free hotline for Moscow and the Moscow Region: 8 499 705-84-25 Free lawyers on the line: 9 Lawyers' answers (2)

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Warranty period of the repaired engine

Important

The CONTRACTOR assumes a warranty obligation to eliminate malfunctions of the repaired components and assemblies within months from the date of receipt by the CUSTOMER of the car from repair without mileage limitation. 2. This Warranty obligation does not apply to third parties in the event of donation, sale, exchange and other options for the alienation of the car. 3. In case of occurrence in warranty period malfunctions or breakdowns of the repaired units and assemblies, the CONTRACTOR shall re-repair them at its own expense and at its own expense within the time period agreed with the CUSTOMER.

4. The CONTRACTOR is not responsible for breakdowns of components and assemblies, the repair of which was not carried out. 5. The CUSTOMER is obliged, if necessary, to provide the car for warranty maintenance.

Guarantee for engine repair from service according to the law of the Russian Federation

But, in any case, the overhaul had to be carried out in compliance with formal procedures, including the provision of a guarantee. In this regard, the question is, what kind of guarantee can be for the overhaul of the roof of a residential building, how this period is regulated. The law is on the consumer's side: the maximum terms of warranty repairs Important In this situation, an independent examination may be necessary, often at the expense of the customer.

If it reveals quality defects in construction or repair, then according to the law, the contractor will be responsible for their elimination. In this case, the customer can also claim damages, if any. Payment for the services of an expert is made in this situation at the expense of the contractor.
Letter of Guarantee on the performance of construction works under the guarantee The Letter of Guarantee on the performance of construction works is an optional regulatory document.

Difficult situation with engine warranty repair

Legal warranty period for repairs
Internet edition "Kola Nickel"
Warranty period for repairs according to the law
The law is on the consumer's side: the maximum terms of warranty repairs
Fills.spb
Is there a legal guarantee for construction work?
Warranty for installation and construction work according to the law

Warranty period for repairs under the law Attention Most owners begin to insist that the detected defect is significant. Still, the engine failed. Note! If the problem with the engine manifested itself for the first time, and the cost of repairs will not exceed the price of the car itself, then the owner can only hope for a warranty repair of the car.